How to get support

The Charmcraft documentation contains a troubleshooting guide with detailed information on accessing logs, viewing the app details, and checking the Juju container.

If you have questions or need help using the 12-factor app support in Charmcraft and Rockcraft, please reach out to us on Matrix. It’s helpful for us to understand the full context, so when you describe your issue, include the output of the Juju and Pebble logs.

Please check the known issues on GitHub to verify if your issue has been previously reported.